We establish a number of technology and process-based technical support requests may arise in the system / line or cell. Our team, which evaluates these requests on the same day, will plan to provide necessary support remotely or at the customer site.
“INTECRO’s motto is SUPPORT.”
Cihan ŞENSOY
Service is provided to our customers before the error occurs with a predictive maintenance and service approach. Thanks to the examinations and diagnostics, operations that extend the life of your machines and systems are prevented while surprise costs are prevented. INTECRO service team works to establish a sustainable investment for many years. Your investment supports the life cycle for 9-10 years.
Spare parts can be provided for every equipment and material, but there are no backups and compensations for work-related accidents resulting from carelessness and human-life damages caused by these accidents. For this reason, we provide the necessary conditions for our staff to be high in concentration, work carefully and implement repeated control measures continuously.
A.Ali ŞEN
- We keep the robotic systems that we set up in the field of operation at the specified time. With the results of the monitoring analysis obtained, we report the verification of the system, equipment, materials and other components on the service life, balanced and stable operating performance, error and loss data, and energy efficiency level to our customers.
- We notify the customers of the spare parts list immediately after the installation. If our customers want, they can query the spare parts stock status and supply information through our online OEM supply channel. We can supply all kinds of spare parts to our customers from our wide range of critical spare parts stock.
- When the integration of the committed projects is completed, the planned maintenance schedule is determined by our company and presented to our customers.
- This means that; The free maintenance of the systems, whose integration is made by our company is under our guarantee and guarantee.
- Group leaders from our responsible technical team working only in service and maintenance services 24/7 will remind you the necessary spare parts replacement and routine maintenance, even if you do not experience any malfunctions.
- Our customers will receive first-hand service and maintenance under guaranteed conditions.
- Procurement service for the spare parts of all parts and equipment in our customer’s robot systems will be secured by us.
- Robotic systems of our customers will be recorded in any case that occurs as of turnkey installation stage on the field.
- Our expert service and maintenance team intervenes with the problematic system within the time it promises, and quickly resolves without repeating the problem.
TR