After Sales Services

Technical support requests may arise in the system, line, or cell. Therefore, our team evaluates each request on the same day. Above all, we aim to solve every issue quickly. As a result, we provide the necessary support remotely or on-site.

“INTECRO’s motto is SUPPORT.”
Cihan ŞENSOY

Predictive Maintenance

We provide service to our customers before an error occurs. In other words, our approach is based on predictive maintenance. Therefore, regular examinations and diagnostics take place. As a result, surprise costs can be prevented. At the same time, machine and system life can be extended. For instance, this approach reduces unplanned downtime for our customers.

Long-Term Investment

First of all, the INTECRO service team works to establish a sustainable investment for many years. In this way, we support the long-term performance of your robotic systems. In conclusion, your investment can support a life cycle of 9-10 years.

Indeed, spare parts can be provided for every equipment and material. However, there are no backups or compensations for work-related accidents resulting from carelessness. Similarly, the same applies to human-life damages caused by these accidents. For this reason, we provide the necessary conditions for our staff to stay highly focused. As a result, they work carefully and implement repeated control measures continuously.
A.Ali ŞEN

Monitoring & Supply

• To begin with, we monitor the robotic systems we install in the field. Specifically, this monitoring takes place at specified times. Therefore, it confirms the service life of the system, equipment, and materials. In addition, we report operating performance, error and loss data, and energy efficiency. Finally, we share all these results with our customers.
• Furthermore, we notify customers of the spare parts list immediately after installation. In this way, they always know what is available. If our customers want, they can query the spare parts stock status through our online OEM supply channel. Likewise, we can supply all kinds of spare parts from our wide range of critical stock.

Maintenance Planning

• Initially, the integration of the committed projects is completed first. After that, our company determines the planned maintenance schedule. Subsequently, this schedule is presented to our customers.
• In addition, free maintenance of the systems is covered by our guarantee. This applies to all systems whose integration is made by our company.
• In particular, group leaders from our responsible technical team work only in service and maintenance, 24/7. Therefore, they remind you of necessary spare parts replacement and routine maintenance. This applies even if you do not experience any malfunctions.

• Firstly, our customers will receive first-hand service and maintenance under guaranteed conditions.
• Secondly, procurement service for the spare parts of all parts and equipment will be secured by us. This applies to all our customers’ robot systems.
• Thirdly, robotic systems of our customers will be recorded in any case that occurs. This recording starts at the turnkey installation stage in the field.
• Lastly, our expert service and maintenance team intervenes with the problematic system within the promised time. In addition, they quickly resolve the issue and help prevent the problem from recurring.